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Terms of Use for a User:

The following Terms of Use ("ToU") is a legally binding, non-exclusive agreement between You and www.consumerconnect.co.in, a government recognized service provider, provided by ‘In-Solutions Global Limited’ a company incorporated under Companies Act, 1956 having its registered office at Suite# 601, 602, 618, 6th Floor, Palm Spring Center, Malad Link Road, Malad (W), Mumbai – 400064 (hereinafter referred to as “Company”). This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access to or usage of www.consumerconnect.co.in website and/or Consumer Connect Mobile App (hereinafter collectively referred to as the “Website”). Please read the ToU, Privacy Policy carefully and be sure You understand it fully.

This document is an “electronic record” in defined in Section 2(t) of the Information Technology Act, 2000 (“IT Act, 2000”), the applicable rules thereunder and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

PLEASE NOTE:

      FOR STATE OF MAHARASHTRA: Please Note that pursuant to Government of Maharashtra Resolution dated 13th April 2018, currently the Website facilitates e-filing of Consumer Complaint and other proceedings before all District Courts and the State Commission in the STATE OF MAHARASHTRA ONLY.
      E-filing is an online preparation and electronic filing service of Complaint and other proceedings before the appropriate Consumer Court under The Consumer Protection Act, 1986. For more information, please go to Clause 5(b) of this ToU.
      FOR OTHER STATES: However, with a view to assist consumers in filing consumer complaints, the Company facilities pre-filing of Consumer Complaints in all states within India (except Maharashtra and Jammu & Kashmir).
      Pre-filing is an online electronic preparation of Complaint and other proceedings to be filed physically by You before the appropriate Consumer Court under The Consumer Protection Act, 1986. For more information, please go to Clause 5(c) of this ToU.

For the purpose of this ToU, Consumer/Advocate/Respondent and wherever the context so require, '"You", "Your" shall mean any natural or legal person who is accessing the Website, its contents and using the services offered on or through the Website (e-filing or pre-filing, as the case may be) and has agreed to become a user of the Website by providing information (as provided in Privacy Policy) while registering on the Website as Consumer/Advocate/Respondent, using the computer systems of the Website and accepted this electronic version / electronic record of the ToU and has allocated himself/herself a unique identification User name ("Login ID" and "Password") to become a User as Consumer, Advocate or Respondent category. You are bound by the ToU even while browsing the Website even generally including but not limited to browsing through judgements and other information provided on the Website. Further, reference to "We", "Us", "Our" and "the Company" shall mean ‘In-Solutions Global Limited’ and includes its associates, affiliates and subsidiary(ies).

This ToU along with any additional rules and regulations of the appropriate consumer courts describes and controls Your legal relationship with the Company. The Website is only a platform that can be used by a litigant either in person or through his/her advocate (including You) to file proceedings (either by e-filing or pre-filing) before a consumer court within the local limits of jurisdiction. Please note that it is not mandatory to file a consumer complaint or other proceedings using the Website. When You use any of the services provided by us through the Website, You are governed by these ToU. At no time shall the Company hold any right, title or interest over the complaints filed/replied or contents of documents relied on or have any obligations or liabilities in respect of order.

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the ToU or the right to use the Website by You contained herein or any other section or pages of the Website or any linked sites in any manner whatsoever.

  1. 1. Consumer/Advocate/Respondent User Account, Changes and Termination:

    As a new user, this ToU, Disclaimer Policy and Privacy Policy and any changes made herein, from time to time, shall be effective and binding upon your Acceptance. ‘Acceptance’ shall mean your affirmative action in clicking on check box of “I agree” and on the ‘Continue’ button as provided on the registration page or such other actions that implies your acceptance to this ToU, Disclaimer Policy and Privacy Policy. If You do not agree or are not willing to be bound by the terms and conditions of this ToU, Disclaimer Policy and Privacy Policy on personal information provided by You, please do not click on the check box and on ‘Continue’ button and do not seek to obtain access to, file any complaint/reply to complaint or otherwise use the Website. You shall not claim invalidity of this ToU merely on the grounds that this is being concluded electronically. One user can create separate Consumer Account and Respondent Account. An Advocate can create only one account which can be used for multiple clients and whether your client(s) is either a Complainant or a Respondent. Consumer/Advocate/Respondent user are collectively referred to as “User” and the account so created are collectively referred to as “User Account”. No User is permitted to transfer or interchange the account. As long as You comply with the ToU, we grant You a personal, royalty-free, non-exclusive, non-transferable, and limited privilege to enter and use the Website.

    As the Website is evolving, these ToU could be changed, altered, edited, amended, modified, reviewed, revised or substituted by the Company at any time with or without prior notice and Users are advised to regularly check for any amendments or updates to the terms and conditions contained in this ToU and Disclaimer Policy and Privacy Policy on personal information provided by You. If the revised version of this ToU includes a Substantial Change, the Company will provide You with 10 days' prior notice of such Substantial Change/s by email provided by You while creating a User Account. For the purpose of this ToU, the term "Substantial Change" means a change to the terms of this ToU that reduces your rights or increases your responsibilities.

    The agreement with the Company can be terminated by closing your User Account. The Company reserves the right to modify, enhance, withdraw or suspend the Services, or any part thereof, at any time. Notwithstanding the foregoing, these provisions set out in these ToU which by their very nature survive are meant to survive termination, shall survive the termination of your User Account.

    Fee Policy:
    The Website does not charge any registration/membership or browsing fee. However, the Website charges portal usage charges while e-filing/pre-filing a Complaint and other proceedings mentioned below in Clause 5(a) below. However, the Website reserves the absolute right to alter the Fee Policy from time to time. In the event, the Website alters its services, it may introduce new fees for such altered services. All such fees that the Website may charge will be intimated to the Users of the Website. Click on FEE SCHEDULE link to get details of charges for different case types.

  2. 2. Eligibility:

    You should be at least (18) eighteen years old since this is the minimum age to enter into a legally binding contract under the Indian Contract Act, 1872. Any User under 18 years of age who is intending to avail the services of the Website should do so through his or her legal guardian in accordance with applicable law. By accepting the ToU or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws. If any person is using the Website on behalf of any corporation, company, institution, association or other entity, the person should be authorized by such corporation, company, institution, association or other entity to use and access the Website.

  3. 3. How to use the Website:

    The Website is a platform that can be used by a litigant either in person or through his/her advocate (including You) to file (either by e-filing or pre-filing) a consumer complaint or related proceedings within the local limits of jurisdiction. Please note that it is not mandatory to file a consumer complaint or related proceedings using the Website. The Website is merely a facilitator, is not a party and hence does not interfere in the matter between Complainant and Respondent. The Website only provides filing format and allows to file (in Maharashtra) or prepare to file (in Other States except Jammu & Kashmir) requisite documents required to be filed by the appropriate court, payment of required court fees before the court selected by You. Consequently, the Website has no control over the content in the pleadings filed before the court, jurisdiction thereof, rejections of plaint, further court proceedings, or any date given by that Hon’ble Court in a complaint. You are responsible with respect to all the aspects of the litigation filed/opposed, the truth and accuracy in it. You are responsible to appear before the Hon’ble Court in all court proceedings. Once the proceedings are filed and the payment is made, the same cannot be deleted /refunded without an order passed by that court. You are solely responsible for your decision and for the consent terms arrived at in any Complaint, for any further disputes that arise between You and your opponent because of your decision. Any content uploaded by you, using the Website is hereinafter cumulatively referred to as “Your Content”.

    You unconditionally agree, undertake, declare and confirm that You shall not to post, host, display, upload, modify, publish, transmit, update or share any of Your Content that:

    1. a) You do not own, or control all of the rights or that it belongs to another person;
    2. b) Is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever, or unlawfully threatening or harassing, including but not limited to ‘indecent representation of women’ within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
    3. c) Harm minors in any way;
    4. d) Infringes or violates any Patent, Trademark, Copyright, Trade Secret, Publicity or Privacy Rights or Other Proprietary Rights of the Company or any Third Party;
    5. e) Violates any law for the time being in force;
    6. f) Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
    7. g) Impersonate another person;
    8. h) Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
    9. i) Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation;
    10. j) Interferes with another’s use and enjoyment of the Website;

    You also admit, acknowledge, understand and recognize that:

    1. a) Any use of the Website or other provisions of the Website in violation as provided herein, violates these ToU and may result, in among other things, termination and suspension of your User Account and your rights to use the Website;
    2. b) the Company does not make any representation or warranty as to specifics of the services proposed to be provided by the Website;
    3. c) the Company does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such terms between the Complainant and Respondent;
    4. d) the Company does not make any representation or warranty as to the Your Content and is not required to mediate or resolve any dispute or disagreement between Complainant and Respondent;
    5. e) All Your Content may be visible to your opponent, if the services of the Website is obtained by him/her. All other Users of the Website (through mobile app) can only view the next date of hearing, all roznama/order/judgement/decree passed by the Court in Your proceedings;
    6. f) That the court fees/portal usage fee payment facility provided by the Company is neither a banking nor financial service, but merely a facilitator providing an electronic, automated online electronic payment facility for transmission of such court fees to the relevant Revenue Department using the existing authorized banking infrastructure and payment gateway (PG) network. Further, by providing payment facility, the Company neither acts as a trustee nor fiduciary with respect to Your filing;
    7. g) Use of the payment facilities provided by the Website shall not render the Company liable for any order/judgement/decree passed by the Court and the Company shall not be responsible for any damages, interests or claims thereof;
    8. h) You agree to provide accurate information, such as bank account/credit/debit card information for using services of the Website. You further warrant that You shall not use payment information or instrument that is lawfully owned by another User. The Website shall not utilize or share with any Third Party unless required as per law, regulation or court order or in accordance with the terms of the Privacy Policy. The Website disclaims all liabilities arising out of loss of any information pertaining to the confidentiality of bank account and/or credit/debit card details. In addition to these terms, the Terms and Conditions of the Bank or other Financial Institution shall also be applicable to You. The Website disclaims any liability arising out of declining of payment by such Bank or Financial Institution;
    9. i) Filing of a complaint using the Website in no manner can be treated or construed as acceptance of the same by the Court;
    10. j) the Company may access, use or disclose any information to government agencies about You or your use of this Website, including, without limitation, any User content, personal information, and other information for the purpose of verification of identity, or for prevention, detection, investigation, prosecution, cyber security incidents and punishment of offences; to protect and defend the rights or property of the Company; or to protect the safety of the Company, its affiliates, parent, their respective directors, employees, officers, customers or the public;
    11. k) the Company may use the opinion, survey, poll, chat, discussion etc. to promote the use of the Website and/or to provide statistics to the concerned department of the Government;
    12. l) the Company may display order/judgement/decree passed in your case in Recent Judgements or similar name section of the Website;
    13. m) You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules made there under as applicable and as amended from time to time and also all applicable Domestic Laws, Rules and Regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations regarding your use of our services;
    14. n) the Company is not responsible for the use of any personal information that You publicly disclose or share with others on other social media or other websites;
    15. o) the Company do not monitor but reserve the right to review, monitor, edit and delete, at its sole absolute discretion, any of Your Content for any or no reason;
    16. p) You are specifically prohibited from: (a) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (b) conducting any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting); (c) using this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software; (d) accessing data not intended for such User or logging onto a server or an account which the User is not authorized to access; (e) attempting to interfere with service to any User, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, “flooding,” “spamming,” “mailbombing” or “crashing;” (f) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Such unauthorized use may also violate applicable laws including without limitation copyright and trademark laws, publicity and privacy laws, moral rights, and applicable communications regulations and statutes and can invite civil or criminal liability;
    17. q) You will not interfere with the security of, or otherwise abuse this Website or any system resources, services or networks connected to or accessible through this Website. You are allowed to use this Website only for lawful purposes and activities; and
    18. r) This Website may also contain links to other websites, which are not operated by the Company, and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site;
    19. s) Solely to enable us to use the information You provide to us with and so that we do not violate any rights You might have in your information, You agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, and sub-licensable (through multiple-tiers) right to exercise the copyright, publicity or database rights or any other rights You have in your information or in any media now known or not currently known with respect to your information. We will only use your information in accordance with the ToU and privacy policy applicable to the use of the Website.

  4. 5. General information on Services available on the Website:

    1. a) You have the option for e-filing or pre-filing cases with following Case Types under Consumer Protection Act, 1986, using the Website, for which You are required to pay portal usage fee as per the FEE SCHEDULE and court fees as per the COURT FEE SCHEDULE

      • Consumer Case
      • Miscellaneous Application
      • Interlocutory Application
      • Revision Petition
      • Transfer Application
      • Execution Application (EA 25)
      • Execution Application (EA 27)
      • First Appeal

    2. b) E-filng Service: (FOR THE STATE OF MAHARASHTRA ONLY, BOTH STATE COMMISSION AND DISTRICT FORUMS)

      E-filing Service allows You to prepare and file Complaint and other proceedings electronically online before the appropriate Consumer Court without the requirement to physically visit the filing department and submitting the required papers. Court fees can also be paid online. You are required to pay portal usage fee as per the FEE SCHEDULE and court fees as per the COURT FEE SCHEDULE. All other proceedings pertaining to that appropriate Case Type by the Complainant/Applicant and the Opposite Party/Respondent can be filed online as well, without payment of additional charge. E-filing of cases does not replace the requirement of appearing before the Hon’ble Court on dates designated by such court. Please refer to USER GUIDE for steps to be followed for e-filing a Complaint or any other proceedings.

    3. c)Pre-filing: (FOR ALL STATES OTHER THAN THE STATE OF MAHARASHTRA AND JAMMU & KASHMIR)

      Pre-filing Service allows You to prepare the Complaint and other proceedings electronically online, to be filed physically before the appropriate Consumer Court, in available fixed formats acceptable by that appropriate Consumer Court. You have to physically visit the filing department and submit the printed proceedings prepared by You using such pre-filing service. You are required to pay portal usage fee as per the FEE SCHEDULE and court fees as per the COURT FEE SCHEDULE.

      You are required to follow the following board steps during pre-filing process:
      • The user has to provide the content of the Complaint or other appropriate proceedings in the in-built templates.
      • The Complainant has to print 4 sets and sign on all the 4 sets including the supporting documents (Annexures).
      • The Complainant is required to prepare the DD (Demand Draft)/ PO (Postal order) for the Court Fees.
      • And the Complainant has to visit the appropriate court to submit their documents to file the case at their own cost.

      Please refer to USER GUIDE for steps to be followed for pre-filing a Complaint or any other proceedings.

      Please Note:

      • The Company does not provide any representative to file the proceedings or represent your case in the court of law.
      • The Company will not be held liable in any case for rejection of the case on any ground other than the formatting of documents.

  5. 6. General Terms and Conditions for use of Website:
    1. a) You shall obtain, install and maintain such suitable equipment, software, and communication means as may be required to make connection to the World Wide Web and to use the Website, including a computer and modem, network, telecommunication facilities or other access devices, and other ancillary equipment.
    2. b) If You are a Company, You are responsible for ensuring that Your access to the Website and Your use are within the limits of any policies or instructions that are imposed by Your employer. All communications and activities occurring under such User shall be deemed to have been authorized. Your unauthorized access and use may expose Your employer, amongst other things, to liability for all costs, fees, and expenses arising from any communication and activity. You warrant and represent that Your access and use of the Website is duly authorized, in particular, you are duly authorized to upload, submit, transmit or otherwise deal with all content, information and data provided by You.
    3. c) NO REFUNDS of court fees or portal usage fees after the e-filing of proceedings have been submitted or initiation of preparation of documents for pre-filing.
    4. d) This Agreement shall commence on the date of creation of user account on the Website.
    5. e) This Agreement may be terminated at any time if:-
      • the contract between the appropriate Government and the Company for the hosting and operation of the Website and services is terminated for any reason whatsoever; or
      • the requirements imposed by the Government on the Company are such that the Company must terminate the Agreement.
    6. f) Without limitation to the foregoing, You consent to the collection, use, disclosure, retention and/or processing of Your data, including personal data, by the Company and/or its nominees for the use of the services, and any other purposes associated with litigation and court proceedings, during the term of this ToU and for a period of twenty (20) years after its termination. You acknowledge and agree that Your data, including personal data, may be adapted, altered, combined with other data and/or transmitted to third parties, including but not limited to the Courts and/or the Government.
    7. g) Please make sure that you have all Your Content ready before filing the proceedings, i.e.
      • You have prepared all your content (of your Complaint or other proceedings) ready to be filled in the in-built templates of the Website. You are recommended to seek legal help, if you unaware of content of the proceedings.
      • You should be aware of the Court within whose jurisdiction (territorial and monetary) You need to file the proceedings. You are recommended to seek legal help, if you unaware of court within whose jurisdiction to need to file the Complaint or other proceedings.
      • You have on hand all the forms/documents you wish to upload in an approved electronic format.
      • Only the PDF, JPEG, JPG, PNG, PJPEG file type can be uploaded and there is a size limit of 100 MB on profile photo & signature upload respectively. For per case filing documents there is a size limit of 500 MB on overall upload.
      • If a fee is payable, you have your credit card details on hand, or an authorised Account ID
      • Where possible, documents that only exist in paper format should be scanned and lodged with the Court in .pdf format
      • Avoid scanning coloured paper where possible
      • Remove any hidden text and accept all track changes.
      • Do not use ampersands (&) or apostrophes (‘) in the file name of the document.
      • Deactivate any security settings in a document including password protection, encryption or feature restrictions.
  6. 7. Limitation of Liability:

    Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall the Company or any of its employees, directors, officers, agents, vendors or suppliers be liable to You or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of the Company has been advised of or should have known of the possibility of such damages. We make every effort to check and test material on our Website. It is always wise for You to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website. The Website may be inaccessible for such purposes as it may, at its sole discretions deem necessary, including but not limited to regular maintenance.

  7. 8. Disclaimer:

    This disclaimer constitutes an essential part of this agreement. The Services and all ancillary services (including but not limited to training and technical support) are provided by the Company on an "as is" and "as available" basis. The Company makes no representations or warranties of any kind, express or implied, as to the operation of the Website or for satisfactory quality, non-infringement, compatibility, security and accuracy. To the full extent permissible by applicable law, the Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. In particular, the Company shall not be liable for any legal professional fees or fees paid to courts and/or governmental bodies which may have been incurred by You or any other third party as a result of any error in any document transmitted through the Website.

    We do not warrant that the Website will meet Your requirements and the Website and/or the functions contained in the material contained in this Website will be uninterrupted, timely or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of this Website. The Company does not warrant the security of any information transmitted over the Internet as no data transmission over the Internet can be guaranteed as totally secure. Accordingly, any document or information which is transmitted by You to the Website is transmitted at Your own risk.

    System maintenance:
    While all efforts will be made to minimise the disruption to it's online services, please be aware of the following maintenance. This may cause intermittent disruptions to online services.
    (a) Nightly backups of the system may result in slow response between the times of 9:00PM and 11:00PM.
    (b) The Court has a maintenance window which is carried out on every Quarter (3 Months). If there is major work required involving a complete outage to any service, a notice will be posted on the login screen in advance.

    You acknowledge that your use of the Website is at your sole risk as to cost and consequences for reasons including but not limited to (a) errors, omissions, mistakes, or inaccuracies of any content; (b) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Website; (c) any unauthorized access to or use of our servers and/or any and all personal information stored therein; (d) any interruption or cessation of transmission to or from our servers; (e) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Website by any Third Party; (f) any loss of your data or content from the Website; (g) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, transmitted, or otherwise made available via Website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the the Company parties are advised of the possibility of such damages; (h) the disclosure of information pursuant to these ToU or the Company’s Privacy Policy; (i) your failure to keep your password or account details secure and confidential (j) loss or damage which may be incurred by You for any reason whatsoever.

    The Company is not responsible for the contents or reliability of the linked websites and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages.

  8. 9. Intellectual Property Rights:

    Intellectual Property Rights (“IPR”) for the purpose of these ToU shall always mean and include Copyrights whether registered or not, Patents including rights of filing Patents, Trademarks, Trade Names, Trade Dresses, House Marks, Collective Marks, Associate Marks, Displaying Rights, Distribution Rights, Selling Rights, Reproducing Rights, Performing Rights, Communicating Rights etc. in relation to the Website.

    The names, images and logos identifying the Website are proprietary marks of the Company. Copying of our logos and/or any other third party logos accessed via this website is not permitted without prior approval from the relevant copyright owner.

    The Parties hereto agree and confirm that no part of any Intellectual Property Rights mentioned hereinabove is transferred in the name of User and any Intellectual Property Rights arising as a result of these presents shall also be in the absolute ownership, possession and our control or control of its owners/permitted assigns, as the case may be.

  9. 10. Indemnification:

    You agree to defend, indemnify and hold the Company harmless from and against any and all claims, damages, costs, losses, judgements, penalties and expenses, including attorneys' fees, arising from or related to

    1. a) Your use or inability to use the Website;
    2. b) Your violation of any these ToU;
    3. c) Any representation or warranty contained herein;
    4. d) Your unauthorized use of the Third Party content;
    5. e) Your violation of any Third Party right, including without limitation any Copyright, Trademark, Trade Secret or Other Property, or Privacy Right;
    6. f) Any claim that Your Content caused damage to a Third Party.

  10. 11. Privacy:

    Protection of your privacy is of utmost importance to us. We store, process and protect your information including any sensitive financial information collected (as defined under the IT Act, 2000), if any, on reasonable technological security measures and procedures in accordance with the IT Act, 2000, and the rules thereunder. Please refer to our current privacy policy which is available on Privacy Policy. For all purposes, Privacy Policy is considered part of this Agreement.

  11. 12. Notice Procedure:

    If any User believes that any objectionable content is hosted on the Website or the User’s rights are being infringed, such User shall immediately inform the Grievance Officer by following the Website’s Notice Procedure mentioned below. The Website will endeavour to remove such content as soon as possible after investigation. No untrue or false information or allegation shall be made by the User and if any User is found misusing the notifying procedure, the Website reserves the right to terminate such User’s Account and shall take appropriate legal action, civil and criminal, against the User.

    It is repeated and reiterated that the Company’s role and responsibility is completed on taking down the infringing or objectionable content as alleged in the notice and the Company shall in no manner be liable for or in relation to the infringing or objectionable content. the Company shall in no manner be involved in trying, contesting, mediating, negotiating or conciliating the dispute or differences between the User who notifies the objections and the User against whom the objections are raised.

    All your communication with the Company will be of a professional nature only. You will not contact the Company to harass, intimidate or threaten any person, or to promote any cause, which You may support. You will be subject to the Company’s Terms & Conditions and Privacy Policy. the Company shall not be held accountable for delays in receipt of notices by post.

  12. 13. Force Majeure:

    The Company shall not be liable for any failure to perform any obligations under this ToU, if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case its obligations shall be suspended for so long as the Force Majeure Event continues. “Force Majeure Event" means any event that is beyond the Company’s reasonable control and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, terrorist attacks, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.

  13. 14. Waiver:

    No failure or delay by the Company in exercising any right, power or privilege under the ToU shall operate as a waiver of such right or acceptance of any variation of the ToU. Any failure or delay by a party to enforce or exercise any provision of these ToU, or any related right, shall not constitute a waiver by such party of that provision or right. The exercise of one or more of a party's rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to such party under these ToU or in law or at equity. Any waiver by a party shall only be made in writing and executed by a duly authorized officer of such party.

  14. 15. Severability:

    If any provision of these ToU is void or declared void, deemed unlawful, invalid, or unenforceable by a judicial court for any reason, then that provision shall be deemed severed from these ToU, and the remainder of the ToU shall continue in full force and effect.

  15. 16. Jurisdiction:

    The ToU shall be governed, interpreted, and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be Mumbai.

  16. 17. Notice:

    All notices to be issued pursuant to these ToU shall be served to the User by Email or by General Notification on the Website. Any notice to be sent to the Website pursuant to these ToU shall be sent to the Website’s Grievance Officer by e-mail: help@consumerconnect.co.in.

  17. 18. Dispute:

    If the dispute is with respect of usage of Services provided by the Website, You can raise it before the Grievance Officer. the Company will then try to mediate and resolve the dispute. If the dispute is resolved in your favour, a refund of portal usage charges paid by you will be refunded to you.

  18. 19. Grievance Officer:

    In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

    Chandrakant Badsiwal / Vishal Shah

    Suite# 601, 602, 618, 6th Floor,
    Palm Spring Center, Malad Link Road,
    Malad (W), Mumbai – 400064

    Phone: 952094842/9152094841
    Email: help@consumerconnect.co.in
    Alternate Email: chandrakantb@insolutionsglobal.com
    Time: 10am to 6pm (Monday to Friday) (Saturday and Sunday closed)

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